Shipping Policy

This Shipping Policy outlines the terms and conditions for the shipping and delivery of products ordered from Maison Jeanjean FZE LLC, License Number 262311466888, CWS-1V-154069. By placing an order with us, you agree to the terms of this Shipping Policy.

1. Global Shipping Capabilities

Maison Jeanjean offers international shipping services to business customers worldwide:

  • We ship to over 180 countries worldwide.
  • For certain countries with specific import restrictions, additional verification may be required.
  • We reserve the right to decline shipping to specific regions due to security concerns or trade restrictions.

2. Shipping Methods and Carriers

We offer various shipping methods to accommodate different business needs:

  • Standard Air Freight: Typically 7-14 business days
  • Express Air Freight: Typically 4-7 business days
  • Sea Freight: Typically 30-45 days for larger orders
  • Road Transport: Available for deliveries within the GCC region

3. Shipping Costs and Terms

Shipping costs are determined by several factors:

  • Order value and weight
  • Package dimensions
  • Destination country
  • Selected shipping method

By default, all orders are shipped on Ex Works (EXW) terms unless otherwise agreed in writing.

4. Order Processing Time

Our standard order processing timeline:

  • Order verification: 1-2 business days
  • Order preparation: 3-5 business days for in-stock items
  • Orders typically ship within 7-10 business days after payment confirmation

5. Customs, Duties, and Taxes

International shipments may be subject to customs procedures:

  • Import duties, taxes, and customs fees are the responsibility of the buyer
  • We provide complete customs documentation for all shipments
  • Buyers are responsible for ensuring imported products comply with local regulations

6. Tracking and Delivery Updates

We provide tracking for all shipments:

  • Tracking information will be provided via email once your order has shipped
  • Real-time tracking is available for air shipments
  • Milestone updates are provided for sea freight

7. Contact Information

For shipping inquiries, please contact us at:

Maison Jeanjean FZE LLC
26th Floor, Amber Gem Tower
Al Rashidiya 3, Ajman, UAE
Email: maisonjeanjeantrading@gmail.com
Phone: +971 58 515 6174

Last Updated: March 29, 2025